Course Completion Time is Estimated to be 3.5 hours
4 Credits

Customer loyalty is not easily created. Customers are driven by their own goals and will be loyal to the company that can fulfill them best, even before they even know what they’re looking for. It doesn’t matter if they have a positive history with your brand if it’s easily duplicated by the competition. It’s up to you to not only stay one step ahead of the competition, but you also have to be able to read your customer’s minds and know what their next need or desire will be. It’s all about the experience you create. To do that you have to put yourself in the customer’s shoes.

This course will teach you how to build in a loyalty program that will not only feeds the expectations of your most loyal fans but encourages them to want to refer you to their friends and colleagues.